Privacy Policy

Information We Collect

At Raelia Health, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, whether through online consultations, our website, or future in-person visits.

We may collect personal information including:

Full name, date of birth, contact details (email, phone number).
Medical history, health concerns, and consultation records.
Payment and billing details.
Website usage data through cookies and analytics tools.

How We Use Your Information

We use your information to:

Provide personalised medical care and consultations.
Maintain accurate medical records.
Process payments securely.
Improve our services and user experience.
Send important updates related to your care or our services.

Sharing Your Information

We will never sell or rent your personal data. We may share your information only when:

Required by law or regulatory authorities.
Referred to a trusted medical professional with your consent.
Using secure third-party tools (e.g., for video calls or payment processing) that comply with data protection standards.

Data Security

We use industry-standard measures to protect your data from unauthorised access, misuse, or disclosure. Your health information is stored securely and only accessible by authorised personnel.

Your Rights

You have the right to:

Access and review your personal data.
Request corrections to inaccurate information.
Withdraw consent for non-essential communications.
Request deletion of your data (subject to medical record regulations).

Cookies & Analytics

Our website uses cookies to enhance user experience and monitor site performance. You can manage your cookie preferences through your browser settings.

Updates to This Policy

We may update this Privacy Policy as needed to reflect changes in our services or legal requirements. We encourage you to review it periodically.